- Returns for Website:
- The service recipient may request a refund if the website was not in accordance with the agreement or if it functioned improperly. A refund will be granted only if the service recipient did not make any independent edits to the website after its delivery.
- Returns for Graphic Design Services:
- A refund for graphic design services will be considered if the delivered product was not in accordance with the prior agreements made in the contract.
- Returns for Consultancy:
- We do not anticipate refunds for consultancy services due to the specific nature of the service provided. Consultancy services are based on knowledge and experience, and the outcomes are subjective. Due to the advisory nature of the service, refunds are not accepted.
Returns Procedure:
- To apply for a refund, the service recipient is required to submit a written request for a refund and send it to the email address zwroty@nasza-stronka.pl. The request should include a detailed description of the problem and all necessary identification information.
Upon receiving the request, the Returns Department will proceed to analyze the situation and make a decision regarding the refund.
We reserve the right to refuse a refund if it does not comply with the conditions of the returns policy or if we determine that the complaint is unjustified.
This returns policy is effective from February 01, 2024. We reserve the right to change the terms of the returns policy, and we will inform our customers on the website.